Loaded Reports Limited Privacy Policy

Loaded Reports Limited complies with all privacy laws in the countries and territories in which we operate when dealing with personal information. Personal information is information about an identifiable individual.

This Policy sets out how Loaded will collect, use, disclose and protect your personal information.

This Policy does not limit or exclude any of your rights under any Privacy Act Law.

What personal information do we collect
Account and Marketing Data is personal information that we collect about you:
in connection with the creation or administration of a customer account
if you ask to receive information about us or our services and products or sign up for our newsletter when you contact us directly (e.g. telephone call, email or through the user dashboard) or visit our website.
The Account and Marketing Data we collect may include company/personal names, usernames, phone numbers, email addresses, your location, billing information, information about how you use our website or the Services (for example, traffic volumes, time spent on pages), your IP address and/or other device identifying data, and other information required to provide a service or information you have requested from us.

Who do we collect your personal information from

We collect personal information about you from:

You, when you provide that personal information to us, including via our website and the Service, through any registration process and through any contact with us (e.g. telephone call, email or through the user dashboard)
third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly.

When you visit or use our website or the Service, we may collect information about you:

by recording clickstream data, which is non-personal information that is recorded when you click anywhere in a webpage and is used for the purposes of collecting, analysing and reporting data about how you use our website and our services; and
through the use of cookies, pixel tags (also known as web beacons or clear gifs) and similar storage technologies.
Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of our website or services.

We may also conduct user surveys to collect information about your preferences. These surveys are optional and if you choose to respond, your responses will be kept anonymous. Similarly, we may offer contests to qualifying users in which we ask for contact and demographic information such as name, email address and mailing address. None of this information is shared with third parties, except in summary form, if at all. Information we gather through a contest may also be disclosed to third parties as necessary for prize fulfilment and other aspects of any contest or similar offering.

How we use your personal information

We will use your personal information:

to verify your identity
to provide services and products to you
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
to tailor content or advertisements to you
to improve the services and products that we provide to you
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
to respond to communications from you, including a complaint
to conduct research and statistical analysis (on an anonymised basis)
to protect and enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or Privacy Law

Disclosing your personal information
We may disclose your personal information to:

Any other company within the Loaded group for the purposes described in this Policy.
Any business that supports our services and products, including any person who hosts or maintains any underlying IT system or data centre that we use to provide the Website or other services and products or who assists us with our marketing and customer care activities described in this Policy
other third parties (for anonymised statistical information)
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised by Privacy Law (e.g. a law enforcement agency)
any other person authorised by you
any other company in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
We also share information about your use of the Website with our trusted media, advertising and analytics partners through the use of cookies, pixel tags and similar storage technologies.

Cookies and similar technologies:
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.

Opting out of email marketing:
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. You can also opt-out by:

Noting your preferences at the time you register your account with the Sites.
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below

Do we collect information from minors?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site [and App]. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at support@loadedreports.com

Is your information transferred internationally?

Our servers are located in the Microsoft Azure East Australia data center located in Melbourne. If you are accessing our Sites from outside Australia please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information.

If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

Such measures include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers, which require all such recipients to protect personal information that they process from the EEA in accordance with European data protection laws. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.

How do we keep your information safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

What are your privacy rights?
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

If you have questions or comments about this policy, email us at support@loadedreports.com

If you are a resident in the European Economic Area, the “data controller” of your personal information is Loaded Reports Ltd. Loaded has appointed Richard McLeod to be its representative in the EEA. You can contact them directly regarding the processing of your information by Loaded Reports Ltd, by email at support@loadedreports.com

Changes to this Policy

Loaded may change this Policy by uploading a revised Policy onto its website www.loadedreports.com(the Website). Unless stated otherwise, the change will apply from the date that the revised Policy is uploaded.

Privacy Policy Last Updated 22nd September 2021.