Lucy Whelan: getting consistent results from NZ’s biggest franchise operation

As New Zealand's Biggest Hospitality Franchise What Were You Looking To Improve When You Implemented Loaded?

As a Franchisor you really have two key motivations. You want to be able to closely monitor and drive sales performance right across all of your venues and you want to ensure that your franchisees are financially successful and living a life that means they will be in the business for the long term.

We saw pretty quickly when trialing Loaded that all of our head office team, from shareholders and directors through to the accounts and payroll team had much simpler access to he key information. Because everyone was looking and talking about the same information we very quickly became more efficient.

For our franchisees it obviously takes a while for the to adopt a new system and to get all of their rostering, timeclocks and stock management up and running, but those that engaged have seen really great results and consistency in their operations and their financial results.

What's in store for Lone Star and Joe's going forward?

It’s obviously been a pretty strange year or so, but we’ve been delighted with how well our venues have been performing in a really difficult time for the hospitality industry in general.

The future will be much like the past, we’ll keep looking for great people and great locations where we can open new outlets and continue to serve up our favourite recipe of love, care and generosity.